TRAINER IN JAKARTA - ITIL V.4

What's new in ITIL V.4

ITIL 4 is the latest version of the ITIL framework and was released back in February 2019. It is highly value-centric, primarily focusing on bringing different stakeholders in an organization together to co-create value for the end-users. With the arrival of new frameworks like VeriSM, SIAM, and FitSM in the IT service management landscape, there was a need for the previous version of ITIL (ITIL v3) to become more refined in the way it approaches service management as an enabler for businesses. ITIL 4, the current version of ITIL takes the best parts of ITIL v3, enhances them, and creates a framework that focuses more on delivering tailor-made solutions for organizations. The previous versions of ITIL directed practitioners to implement ITIL by the book which led them to a complex web of practical solutions. Whereas ITIL 4, is more pragmatic in this approach. Instead of idealizing processes and encouraging the practitioners to implement the same, ITIL 4 aims to deliver tailor-made solutions to organizations through "practices". It has two significant components that are enhancements to the previous version.

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